Terms of Service

Last updated: May 2026

1. General Information

These Terms of Service ("Terms") govern your access to and use of the ScaleMySaaS website, content, and consulting services ("Services"). By engaging ScaleMySaaS or using this website, you agree to these Terms. If you do not agree, please do not use the Services.

2. Services Provided

ScaleMySaaS provides growth consulting and implementation services for SaaS companies, including but not limited to:

  • SEO foundations and content infrastructure
  • Google Ads setup and management
  • Conversion tracking and analytics implementation
  • Onboarding and activation optimization
  • Related advisory and operator-led implementation work

The specific scope, deliverables, timeline, and fees of any engagement are defined in a separate written proposal, statement of work, or order form ("Engagement Agreement"). In case of conflict between these Terms and an Engagement Agreement, the Engagement Agreement prevails.

3. Eligibility and Client Responsibilities

To engage our Services, you must be at least 18 years old and authorized to bind the company you represent.

You agree to:

  • Provide accurate and complete information
  • Grant timely access to systems, accounts, and assets required to deliver the Services (e.g. analytics, ad accounts, CMS, hosting)
  • Respond to requests for feedback, approvals, and inputs within agreed timeframes
  • Comply with applicable laws and platform terms (e.g. Google Ads, Meta, Stripe)

Delays caused by client unresponsiveness may shift project timelines without affecting fees.

4. Fees and Payment

Fees, payment schedule, and billing cycle are defined in the Engagement Agreement. Unless otherwise stated:

  • Invoices are due within 7 days of issue
  • Payments are made via bank transfer or Stripe
  • Late payments may incur interest at the statutory rate and may result in suspension of Services
  • All fees are exclusive of applicable VAT or other taxes, which are the client's responsibility

Setup fees and prepaid retainers are non-refundable once work has commenced.

5. Term and Termination

Engagements run for the duration specified in the Engagement Agreement. Either party may terminate the engagement with 30 days' written notice unless a different notice period is specified in the Engagement Agreement.

We may suspend or terminate Services immediately if you:

  • Fail to pay invoices when due
  • Materially breach these Terms or the Engagement Agreement
  • Engage in conduct that is illegal, abusive, or harmful to our team or reputation

Fees for work performed up to the termination date remain payable.

6. Intellectual Property

Client materials. You retain all rights to materials, data, and assets you provide. You grant us a limited license to use them solely to deliver the Services.

Deliverables. Upon full payment, you receive a non-exclusive, perpetual license to use the deliverables created specifically for you in your business. Where applicable, ownership of custom deliverables transfers to you after final payment.

Our pre-existing IP. Frameworks, templates, internal tools, methodologies, and know-how developed by us before or outside the engagement remain our property. You receive a non-exclusive license to use them as embedded in the deliverables.

Portfolio and case studies. We may reference the engagement, your company name, logo, and high-level results in portfolio, case studies, and marketing materials unless you opt out in writing.

7. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with the Services. Confidential information may be used only to perform or receive the Services and may not be shared with third parties without consent, except where required by law.

These obligations survive termination of the engagement.

8. Third-Party Services and Platforms

Our Services often involve third-party platforms (e.g. Google Ads, Meta, Stripe, Vercel, Supabase, PostHog). We are not responsible for:

  • Outages, policy changes, or account suspensions by these providers
  • Costs you incur directly with these providers (e.g. ad spend, hosting fees)
  • Changes in algorithms, rankings, or platform behavior that affect results

You are responsible for maintaining your own accounts, billing, and compliance with each provider's terms.

9. No Guarantee of Results

We bring operator experience and proven systems, but we do not guarantee specific outcomes such as revenue, rankings, conversion rates, or ROAS. Results depend on factors outside our control, including your product, market, pricing, team, and budget.

Any examples, case studies, or projections shared are illustrative and not promises of future performance.

10. Warranties and Disclaimers

We perform the Services with reasonable skill and care, consistent with industry standards.

To the maximum extent permitted by law, the Services and any deliverables are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Neither party is liable for indirect, incidental, consequential, or special damages, including lost profits, lost revenue, lost data, or business interruption
  • Our total aggregate liability arising out of or related to the Services is limited to the fees paid by you to us in the three (3) months preceding the event giving rise to the claim
  • Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited under applicable law

12. Refund Policy

Given the bespoke nature of consulting work, fees are generally non-refundable once Services have commenced. Refunds, if any, are addressed in the Engagement Agreement or at our discretion in case of material non-delivery on our part.

13. Independent Contractor Relationship

We act as an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between the parties.

14. Non-Solicitation

During the engagement and for 12 months after its termination, you agree not to directly solicit or hire any ScaleMySaaS team member or contractor involved in your engagement without our prior written consent.

15. Force Majeure

Neither party is liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, acts of government, internet or platform outages, illness, or war.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. The current version is always available on this website. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Hungary, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Hungary, unless mandatory consumer protection laws of your country of residence apply.

18. Contact

For questions about these Terms or any engagement, contact:

ScaleMySaaS Email: szilard@scalemysaas.com